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Help & FAQ

This page contains answers to some of our most frequently asked questions, and solutions to common issues.  Please be sure you have completed your training before looking to these solutions. If you are still unable to find the information you are looking for, you will have an opportunity to create a support ticket at the bottom of the page.

Frequently Asked Questions

Expandable List

Yes, all information has been migrated over. If you have any questions about missing information, please place a ticket for our team to check the linking of your profiles in the system.

If your MacID doesn’t work, please visit the MacID Information page for next steps on how to activate or find assistance with your MacID.

No, you will log in using your Mac ID and no longer need to use VPN if accessing the system from off campus.

A wizard has been set up for faculty members to update some of their personnel information such as contact information and teaching locations. It’s very brief to complete and should be done upon first logging into the system and then once yearly or if you have any changes to the system.

Please confirm with your department that your information is correct in Mosaic. If this is correct, please place a ticket for our team to investigate further.

In the older systems users were able to add their own inconsistent subheadings in the various sections of the CV. All subheadings are now set up to follow the correct CV guidelines. You will receive an alert in the system to update the entry and choose the correct heading from the dropdown.

You can fill out your business address in your wizard and it will output onto your CV. In your CV Management, you can see the current information in the system, but it is set to be read-only as you update using your wizard.

You should be able to see these on the right hand side – depending on your browser and system you may need to scroll over to see them.

Manage Educational Contributions

Navigate to your Courses Taught/Supervisorships section in My CV Management and all of your teaching is displayed in a dashboard for you based on levels. You can filter and export into a spreadsheet.

Look in the level and filter on program or role or year. If you still cannot find, you can contact the program to have the entry made for you.

Common Issues – I want to…

Manage CV

In your left-hand menu, you will see the option to assign a proxy. You can have as many proxies as you would like. At any time, you can add a new one or delete someone who no longer needs access.

You can add completed degrees and diplomas in the appropriate section in your education background. If you are in the process of completing a degree, please place it in the Other Specialized Training section of your Educational Background with the end date of “to present”.

Please contact your department academic coordinator with any content or cv information questions. They can assist you with placement and other questions about your CV.

You can enter this by choosing the funding type to be Unfunded ongoing project, and the status as undefined. The amount can be set to 0 and the funding source can be the site where your research is taking place or any other detail you wish to add.

You can contact your Academic Coordinator for assistance.  A list of the current Academic Coordinators can be found here.

You can contact the appropriate Program Coordinator from the list.

Manage Educational Contributions

You can enter additional educational contributions that will be uncredited but can still be seen on your CV. For more information on how to do this, see the User manuals on our Training tab of the website.

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Still need help? Visit the FHS-DB support portal

If you were unable to find the information you need or a solution to your issue above, you have a few options:

1. Be sure to complete any relevant online training

2. Click ‘Visit the FHS-DB support portal’ to submit a help request.